Sales Secrets for Small Business
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Sales Secrets Videos
Secret #1 - Driving Revenues (8:43 minutes)
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- The keys to repeat sales
- Sales strategies to avoid
- Understanding sales process and purchasing risk
Secret #2 - Be a Physician (4:58 minutes)
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- How to build customer relationships without selling
- Questions to ask potential customers
- Using customer feedback to add value
Secret #3 - Know Your Customer (13:36 minutes)
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- Managing attrition and loyalty
- Post sales strategy for boosting profits
- Analyzing customers for profitability
Secret #4 - Know the 1/3 Rule (3:32 minutes)
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- Customer loyalty defined
- How to build a free salesforce
- Managing customer risk
Secret #5 - Retention Tips Worth Millions (6:23 minutes)
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- Valuing client retention
- Increasing profits 25-85% without spending more
- Client management strategy for mega profits
Secret #6 - Customer Complaints are Golden! (4:49 minutes)
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- Why customer complaints are a blessing
- How to manage complaints to save the relationship
- Lifetime value of a customer
Secret #7 - How to Build Customer Loyalty (1:11 minutes)
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- Loyalty is the key to retention
- How to learn what matters to your clients
- Keeping track of how preferences change over time
Secret #8 - Attrition is Risk (9:22 minutes)
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- Client attrition risk explained
- Creating listening posts reduces risk
- Educating customers to build value
Secret #9 - Diversify Your Client Base or Die (8:18 minutes)
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- Your client base is an investment portfolio
- Diversifying your client base is survival
- Managing the risk of the big client
Secret #10 - Appreciation Worth Millions (6:14 minutes)
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- Appreciation is the key to loyalty
- When and how to show thanks
- The magic of the Three R's